How to Place Order?
The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels.
The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels. Our customer services are still there for you, to answer any questions you may have, although due to the current situation.
The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels.
The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels.
The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels.
Payments Methods
The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels.
The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels. Our customer services are still there for you, to answer any questions you may have, although due to the current situation.
The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels.
The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels.
The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels.
Exchanges & Returns
The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels.
The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels.
The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels.
The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels. Our customer services are still there for you, to answer any questions you may have, although due to the current situation.
The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels.
Online Payment Methods:
- Boheme store credit is not currently available to use as a payment method in our online store.
- Online payment methods accepted are: Credit card, Google Pay, & Boheme gift card.
Receiving Orders:
- Orders must be picked up in person at our physical store location at 409 3rd Street, Davis, CA 95616.
- Boheme does not ship or deliver.
- Order must be picked up within 10 days after the date of purchase, or it will be canceled and result in 100% of payment being refunded in the form of Boheme store credit.
Refunds & Returns:
- Customer can receive 100% store credit refund of any item(s) not accepted at the time of order pickup.
- There are no restocking fees on items refunded in store credit.
- Customer has the option of a “money back” refund on new items only, with a $2.50 restocking fee per item applied and deducted from refunded amount.
- No returns or refunds after order is accepted during pickup at the store (i.e. once customer leaves premises with items).
- We work with many vendors that work with us on direct or special manufacturer orders, as well as clearance, aftermarket, and sample items. Due to unique circumstances, some brand-new items do not have affixed manufacturer retail tags.
Ordering & Pickup
No, you must pay online to reserve an item for pickup. This helps us avoid the chaos of people holding items without commitment, ensuring fairness for all customers.
You will receive an email when your purchased items are ready for pickup, which is typically within 2 days after placing your order (no longer 3 days if falling over a weekend). You can pick up your purchases in-store during our posted operating hours following the receipt of that email.
Orders must be picked up within seven (7) days of being notified via email, with a potential exception of extension through special request communication via our Support Form. If an order is not claimed within the pickup window (7 days or approved extension), all items within the order will be returned to inventory and are subject to our Returns Policy. For new items returned to inventory, you will receive a refund minus applicable restocking fees, and you will receive store credit for used items returned to inventory.
If you wish for a third party to pick up your order for you (not the person named on the order), please include that person’s name in the “Order Notes” during the checkout process. The person picking up an order must provide the name of purchaser and the Order #.
An order cancellation is considered a return and is therefore subject to our Returns Policy once submitted successfully and payment is made through the checkout page.
Due to staffing limitations, we do not currently offer same-day pickup.
Our core business is our physical storefront, and adding packing and shipping services would add too much strain to our current small business operations.
Returns & Exchanges
Our full Returns Policy can be found by clicking here.
In general, our online customers have the option to change their mind about a purchase prior to or at time of order pickup and can be refunded with:
- Bohème store credit on item(s) in "New" or "Used" condition
- 100% refund with no fees
- valid for 1 year to use at our physical store in downtown Davis
- Money being returned to the card or account paid with for item(s) in "New" condition only
- a $2.50 restocking fee per item returned applies (to help offset a portion of our costs associated with transaction fees and the management of product returns)
Once items leave the store, there are no returns or exchanges. Read complete Returns Policy for important details on refund options, applicable fees, and restrictions.
Unlike our physical storefront where we do not allow returns or exchanges for used items, we offer flexibility in returns through our online store to give our customers the opportunity to look at, hold, and even try on items at time of pickup before making a final decision if items are to be kept. Providing customers with the choice to keep or exchange items for 100% purchase value without fees or penalties at the time of pickup provides both our customers and our small business a friendly compromise. This policy helps prevent the potential misuse of online purchase returns and exchanges (unfortunately it only takes a few people to ruin it for everybody). Being a small business operating a physical and online storefront, there are a lot of operational, management & technical expenses related to making an online sales service offering possible.
Our online store is a supplemental service that we offer to our valued customers that have the ability to visit our physical storefront. While our online store allows people to basically "pay to reserve" items with limited availability that they are interested in and come pick up at their convenience, we have to pay for extra staffing, storage space, and administration costs in addition to technical expenses to offer this service. It would take a very small percentage of people to abuse a more flexible reservation/returns system to prevent our business from offering this additional service. We thank you for your understanding.
Payment Options
We accept major credit cards, Apple Pay (on Apple devices), Google Pay, Cash App, and Bohème gift cards.
Customers can obtain Bohème store credit by:
- Receiving a refund for an online store purchase
- Trading-in clothes and accessories with our store (part of our "Buy-Sell-Trade" program).
Customers have one year from issuance date to use store credit at our physical store only: 409 3rd Street, Davis, CA 95616.
Our store maintains a store credit database with individual customer accounts that provide a detailed ledger of store credit earned/added, used, and expired. A customer's available store credit is kept current within their account.
Our store credit system is not merged with our online store due to them being separate technology platforms. In addition, to allow for flexible returns and exchanges through our online store and to help prevent the potential misuse of our Returns Policy, we have determined the model of store credit use in our physical storefront is a viable part of our business operations at this time.
Product Information
Due to individual brands and countries often being unique in their exact sizing, we do not offer a sizing chart.
You must pay for your items when you place your order online. However, when you pick up in-store, you are welcome to try on your clothes before taking them home and will have the opportunity to return any item unless restricted (see Returns Policy for restrictions) that you do not wish to keep at time of pickup.
Once you have been notified by email that your order is ready, we will have your filled order waiting for you behind the counter when you arrive. Simply ask a staff member for a dressing room if you wish to try an item(s) on. Please note that we have a “no bags or backpacks in dressing rooms” policy, but we can store your personal belongings behind the counter while you try on items.
If you decide not to keep an item after trying it on, we will process the appropriate refund or store credit based on our Returns Policy. If you decide to take your item home, great—you’ve already paid! Don’t forget to collect your personal belongings before you leave.
We add new items frequently, so check back often for the latest arrivals.
While our team researches each premium item to the best of our abilities, we do not have professional authentication services and can make no guarantees. If we suspect an item may be a knock-off or fake, we state this in the product’s description. Additionally, any third-party authentication tags are left on if they were present when we acquired the item.
If an item has a yellow “RECENT” badge associated with its thumbnail image, it has been recently added to the website within the previous 15 days. If an item has a blue “NEW” badge associated with its thumbnail image, it is in new condition (an unused item).
Many of our “Premium Used” items come from customer trade-ins over the years. If you're interested in adding to our selection by conducting a trade-in with us, please visit our company website's Buy-Sell-Trade page.
We attempt to make sure items are visibly clean and do not have an unpleasant odor when we acquire them, but we do not provide additional cleaning or laundering.
We attempt to identify and include images and descriptive notes of any obvious imperfections in product listings.
Many of our “New” condition items are sourced from trade shows and vendor partners of ours that offer us items that are discontinued, closeouts, overstock, or production samples. We hand-pick unique pieces in limited quantities.
No, our online store is primarily designed as a secure platform to sell our premium items, which may include seasonal, vintage, or luxury pieces. We strive to put a price cap on our in-store items for accessibility, affordability, and asset protection.
Customer Support
You can submit an inquiry through our Support Form by clicking here. You will receive a reply from a Bohème staff member within 2 business days.
Absolutely. There is an "Ask a Question" feature on each product's individual details page (above the "Secure Checkout" section with payment methods listed).